Last updated: 24 July 2026
1. General Provisions
This Privacy Policy sets out how Silk Sky Cargo collects, uses, stores and protects users’ personal data received through the website, contact forms, telephone calls, email, WhatsApp and other communication channels.
By using the website or contacting Silk Sky Cargo, the user confirms their agreement with this Privacy Policy.
2. Data We Collect
Depending on how you contact us, we may collect the following data:
- first and last name
- telephone number
- email address
- shipping route
- cargo description
- information provided by the user in a message
- IP address
- device and browser information
- website language
- information about the referral source, first page visited and advertising parameters (UTM tags, gclid and other technical identifiers)
3. How We Use Data
The information received is used for:
- processing customer enquiries
- calculating delivery costs and timeframes
- preparing commercial offers
- organising cargo transportation
- providing shipment status updates
- improving the website
- analysing the effectiveness of advertising campaigns
- preventing fraud and improper use of the website
- complying with legal requirements
4. Grounds for Processing Personal Data
By providing data through forms on the website or contacting Silk Sky Cargo in any other way, the user voluntarily provides the information required to process their enquiry.
Personal data may also be processed to perform a contract, comply with legal requirements or protect the company’s legitimate interests while respecting the user’s rights and legitimate interests.
5. Sharing Personal Data
Silk Sky Cargo does not sell or transfer personal data to third parties for commercial purposes.
Information may be disclosed only to the extent necessary to provide services to company employees, customs brokers, carriers, warehouse operators, delivery partners, IT service providers, communication services and public authorities where required by law.
6. Cookies and Analytics
The website uses cookies and similar technologies to ensure correct operation, save user preferences, identify referral sources, analyse traffic and evaluate the effectiveness of advertising campaigns.
Users can change cookie settings in their browser, although this may affect the correct operation of certain website functions.
7. Data Retention and Protection
Personal data is retained only for as long as necessary to fulfil the purposes of processing, perform contractual obligations, comply with legal requirements and resolve potential disputes.
Silk Sky Cargo applies organisational and technical measures designed to protect personal data against unauthorised access, alteration, disclosure or destruction. However, no method of transmitting information over the Internet can guarantee absolute data security.
8. User Rights
Users may request access to their personal data, its clarification, correction or deletion, restriction of processing, or withdrawal of previously given consent where provided by law.
In certain cases, the company may continue to retain some information where required by law or necessary to protect its legitimate rights and interests.
9. Third-Party Services
The website may contain links to third-party services, including WhatsApp, Telegram, maps, payment systems and other external resources.
Silk Sky Cargo is not responsible for the content of such websites or the personal-data processing practices established by their owners.
10. Changes to the Privacy Policy
Silk Sky Cargo reserves the right to amend this Privacy Policy due to changes in legislation, services provided or website functionality.
The current version of the document is always published on this page.
11. Contact Information
For questions concerning personal-data processing or this Privacy Policy, you can contact Silk Sky Cargo through the “Contacts” page or at the email address shown on the website.